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Continue shoppingArticle 1 – Definitions
In these terms and conditions, the following terms are defined as:
Cooling-off period: the period during which the consumer may exercise their right of withdrawal;
Consumer: a natural person who is not acting in the course of their trade or profession and enters into a distance contract with the entrepreneur;
Day: calendar day;
Long-term transaction: a distance contract concerning a series of products and/or services, where the delivery and/or acceptance obligation is spread over time;
Durable data carrier: any medium that enables the consumer or entrepreneur to store information that is addressed to them personally, in a way that allows for future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to cancel the distance contract within the cooling-off period;
Entrepreneur: a natural or legal person who offers products and/or services at a distance to consumers;
Distance contract: a contract in which, as part of a system organised by the entrepreneur for distance selling of products and/or services, the agreement is concluded exclusively using one or more techniques for remote communication;
Remote communication technique: a method that can be used to conclude an agreement without the consumer and entrepreneur being present in the same space at the same time.
General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
Business name: Lazano Projects
Chamber of Commerce number: 95471561
Trade name: LJB Services
VAT number: NL005154808B58
Customer service email: info@lazanoprojects.nl
Article 3 – Applicability
These General Terms and Conditions apply to any offer made by the entrepreneur and to any distance agreement and orders between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is reasonably not possible, it will be indicated before the conclusion of the distance contract that the General Terms and Conditions can be reviewed at the entrepreneur's premises and that they will be sent to the consumer free of charge upon request.
If the agreement is concluded electronically, the text of these General Terms and Conditions may, in deviation from the previous paragraph, be made available to the consumer electronically, in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract where the General Terms and Conditions can be accessed electronically and that they will be sent to the consumer electronically or otherwise free of charge upon request.
In cases where specific product or service terms apply in addition to these General Terms and Conditions, the second and third paragraphs apply accordingly. In case of conflicting terms, the consumer may always rely on the provision that is most favourable to them.
If one or more provisions in these General Terms and Conditions are or become invalid, the agreement and these terms and conditions will remain in effect, and the invalid provision will be replaced by a provision that closely resembles the original intent.
Situations not covered by these General Terms and Conditions should be assessed in accordance with the spirit of these terms and conditions.
Any ambiguities regarding the explanation or content of one or more provisions of these terms should be interpreted according to the spirit of these General Terms and Conditions.
Article 4 – The Offer
If an offer has a limited validity or is subject to conditions, this will be explicitly mentioned in the offer.
The offer is non-binding. The entrepreneur has the right to amend and adjust the offer.
The offer contains a full and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are an accurate representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot be the basis for compensation or cancellation of the agreement.
Images of products are an accurate representation of the offered products. The entrepreneur cannot guarantee that the displayed colours exactly match the actual colours of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are associated with the acceptance of the offer. This particularly includes:
Article 5 – The Agreement
The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set by the entrepreneur.
If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of the acceptance electronically. Until the receipt of this acceptance is confirmed, the consumer may cancel the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to secure the electronic transfer of data and provide a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
The entrepreneur may, within legal frameworks, verify whether the consumer can meet their payment obligations, as well as any facts and factors that are relevant for responsibly entering into the distance agreement. If the entrepreneur has legitimate reasons based on this investigation not to enter into the agreement, they are entitled to refuse an order or request, or to attach special conditions to the execution of the agreement.
The entrepreneur will send the following information along with the product or service to the consumer, either in writing or in such a way that the consumer can easily store it on a durable data carrier:
a. The business address of the entrepreneur where the consumer can address complaints;
b. The conditions under which and the manner in which the consumer can exercise the right of withdrawal or a clear statement regarding the exclusion of the right of withdrawal;
c. Information about warranties and after-sales service;
d. The details included in Article 4(3) of these terms, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
e. The requirements for cancelling the agreement if the agreement lasts for more than one year or is of indefinite duration.
In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.
Article 6 – Right of Withdrawal
For the purchase of products:
When purchasing products, the consumer has the right to cancel the agreement within 14 days without providing any reason. This cooling-off period starts the day after the consumer or a representative designated by the consumer and known to the entrepreneur receives the product.
During the cooling-off period, the consumer must handle the product and packaging carefully. The product should only be unpacked or used to the extent necessary to assess whether the consumer wishes to keep the product. If the consumer exercises their right of withdrawal, they will return the product with all accessories, and – if reasonably possible – in the original condition and packaging, following the reasonable and clear instructions provided by the entrepreneur.
Article 7 – Costs in Case of Withdrawal
If the consumer exercises their right of withdrawal, the maximum cost of return shipping will be borne by the consumer.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal.
Article 8 – Exclusion of the Right of Withdrawal
The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products:
a. Made to the consumer’s specifications by the entrepreneur;
b. Clearly personal in nature;
c. Which cannot be returned due to their nature;
d. Which can spoil or age quickly;
e. For audio and video recordings and computer software whose seal has been broken by the consumer.
Article 9 – The Price
During the validity period specified in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
Notwithstanding the previous paragraph, the entrepreneur may offer products or services with prices that are subject to fluctuations in the financial market and over which the entrepreneur has no control, with variable prices. This dependency on fluctuations and the fact that any prices listed are indicative will be mentioned in the offer.
Price increases within three months after the agreement has been concluded are only permitted if they result from legal regulations or provisions.
Article 10 – Conformity and Warranty
The entrepreneur ensures that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the applicable legal provisions and government regulations at the time the agreement was concluded.
Article 11 – Delivery and Execution
The entrepreneur will take the greatest care when receiving and executing orders for products and when assessing requests for the provision of services.
Article 12 – Long-term Transactions
The consumer may terminate an agreement that has been concluded for an indefinite period at any time, in accordance with the agreed termination rules.
Article 13 – Payment
Unless otherwise agreed,
the amounts owed by the consumer must be paid within 14 days after the cooling-off period.
Article 14 – Complaints Procedure
The entrepreneur has a sufficiently publicised complaints procedure and will handle complaints in accordance with this procedure.
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Article 15 – Dispute Resolution
