Return policy

If you have received the wrong items or the items you received are defective, please email us at info@lazanoprojects.nl to discuss this further.

If you are not satisfied with the items you received, you can return them to us within 14 days of receipt, provided they are in their original and resalable condition.

Once returned, you are entitled to a full refund, excluding the cost of return shipping. We cannot offer refunds or exchanges for items that appear used or opened, or those not in their original condition.

Return Policy and Guidelines:

• All returned items must be unused, unopened, and in their original plastic packaging.
• We are not responsible for the cost of return shipping.
• Ensure that all returned items are well-packaged to prevent damage during transit.
• Make sure that all return packages are sent via a traceable, insured service, as we cannot take responsibility for items damaged or lost in return transit.
• Ensure that the return form is approved – returns without approval may not be processed.
• Sale items are not eligible for return or exchange. Sale purchases are final and cannot be returned or exchanged.

Easy Returns in Three Simple Steps:

Step 1: Request Return Information
Fill out the contact form below, providing your order number, email address, and reason for return.

Step 2: Send Your Order Back
Send the items back to the return address. Make sure the package is provided with a Track and Trace code. As the sender, you are responsible, and we want to avoid any misunderstandings.

Step 3: Receive Your Refund
Once we have received the package, we will ensure that the purchase amount is refunded to your bank account within five working days.

Contact Us
For any questions or comments, please email us at info@lazanoprojects.nl.